Frequently Asked Questions (FAQs)
Have questions? We’ve got answers! Here are some common questions from our customers.
Q1: Can I preview my custom product before ordering?
A: Yes! We offer digital previews for most products. You’ll receive an email with a mockup before printing begins.
Q2: How long does shipping take?
A: Orders are processed within 3–5 business days. Standard delivery takes 7–14 business days depending on your location.
Q3: Can I cancel or change my order?
A: You may cancel or request changes within 6 hours of placing your order. After that, customization work may already be underway.
Q4: What if my item arrives damaged?
A: If your item is damaged during transit, please contact us with a photo within 3 days of delivery. We’ll send a replacement free of charge.
Q5: Do you ship internationally?
A: Yes! We ship to most countries worldwide. Shipping costs and times vary by region.
Q6: Are all items personalized?
A: Most of our items are made-to-order and customized with your pet’s photo or name. Details will be specified on each product page.
Q7: I uploaded the wrong photo. What can I do?
A: Contact us ASAP. If your order hasn’t been processed, we’ll help update it.
Still have questions?
Reach out to our support team at support@buygoods365.com